Refund policy

Return & Refund Policy

 

Thank you for shopping with us at www.themerchx.com. If for any reason you are not satisfied with your purchase from our online shop we request you to go through our Return and Refund policy in order to initiate the refund/return process.

 

Your Order Cancellation Rights

 

The deadline for cancelling an order is 10 days from the date on which the order is delivered to you. 

You can place the replacement order within 3 days of delivey, and all the exchanged products will be delivered within 2-3 businessd days. You can inform us of your decision by: 

  • By visiting this page on our website: www.themerchx.com  
  • By sending us an email: hello@themerchx.com

 

We will reimburse you with the invoice amount no later than 10 days from the date on which you place your return / refund request. We will use the same means of payment as selected by you for the order and you shall not incur any additional fees for such cancellation.

 

Conditions for Returns

 

In order for the Goods to be eligible for a return, please make sure that-

 

  • The goods must be returned only within a time frame of 10 days from the date of the order confirmation

 

  • The goods should be in their original condition, wherein they are unwashed, unworn and without any alterations to the original product has all price tags and wash care labels attached along with the purchase invoice given at the time of delivery. 

 

  • The goods are not in the category of goods that cannot be returned.

 

The following Goods cannot be returned -

 

·        Goods that are personalized or designed according to your preference.

 

·        Goods which as per their nature are not suitable to be returned, deteriorate rapidly or where the

date of expiry is over.

 

·        Goods which are not suitable for return due to health protection or hygiene reasons and are unsealed after delivery.

 

·        Final end season sale products or promotional freebies may not qualify for an exchange, return or refund. 

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

 

We offer a free/paid pick up service. You will see a pickup option when you submit a return request.

If you happen to miss your return pickup, an additional and final attempt will be made to pick up your package on the following business day. After the second failed attempt, the return request will stand cancelled. 

 

 

Conditions for Refund

 

We will issue a refund only if the product you have received is defective or was in a damaged state at the time of delivery.

You can place the replacement order within 3 days of delivey, and all the exchanged products will be delivered within 2-3 businessd days. 

If under any circumstances you happen to receive a defective or physically damaged product, or your item proves to be defective or of substandard in quality within 10 days of normal wear, you can initiate a return/exchange process via our customer care number. Note that it takes 7-10 business days to inspect the damaged product and inform our customers if it is valid for an exchange/refund. If your return is approved you will be informed via mail and the refund amount will be credited within 7 business days.

 

Contact Us

 

If you have any questions about our Returns and Refunds Policy, please contact us at merchxindia@gmail.com or call 70210 59458 hello@themerchx.com